PROJECT
ANALYSIS
The General Management ensures the proper functioning of the structure, coordinating the various operational and strategic areas.
The main activities include:
Organization and coordination of all departments.
Control of the services offered by each department.
Staff supervision.
Monitoring sales trends.
Quality control of raw materials and relationships with suppliers.
SALES AND
MARKETING
The Marketing & Sales area is responsible for enhancing the structure's identity, developing promotional and sales strategies in various markets.
The main activities include:
Product management and definition of price lists across different channels
(online booking, official website, OTA).
Study and implementation of new commercial strategies.
Collaborations and partnerships with industry operators.
Analysis of tourism markets and trends.
Sales forecasting and business plan development.
Contacts with Italian and international agencies and tour operators.
Promotion through website and social media.
OPERATIONAL
The Operations area represents the beating heart of the facility: here the guest experience is shaped through the organization of services, daily care, and attention to every operational detail.
Front Office
Guest reception, check-in and check-out.
Manage reservations and offers via booking, email, and direct channels.
Customer service and customer care.
Complaints management and feedback collection.
Back Office
Billing and fees.
Management of administrative procedures.
Housekeeping
Cleaning of rooms and common areas.
Quality control of standards.
Management of linen, laundry and courtesy products.
Food & Beverage (F&B)
Breakfast service (buffet or à la carte).
Bar, restaurant and room service.
Warehouse management, suppliers and HACCP procedures.
FINANCE
The administrative and financial area ensures the economic and strategic control of the structure.
The main activities include:
Back office supervision.
Preparation of sales forecasts and monthly reporting.
Definition of management procedures and operational responsibilities.
Cost and revenue analysis.
Monitoring KPIs and performance objectives, including:
Average occupancy rate of the facility.
ADR (Average Daily Rate).
RevPAR (Revenue per Available Room).
Review rate evaluation (e.g. Booking).
HUMAN
RESOURCES
Recruitment and Training
Selection and hiring of new staff.
Shift organization and time management.
Training, motivation and performance evaluation programs.
Contract management according to the National Collective Bargaining Agreement for Tourism.
Safety
Regulatory enforcement and workplace safety.
First aid and HACCP procedures.
Use of personal protective equipment.
Medical-legal coordination.
Check the accommodation facility's certifications.
DVR (Risk Assessment Document).
System certifications and safety standards.
CPI fire and fire prevention systems certificate.
Check the usability of the spaces.
